Zipper

Frequently Asked Questions

Quick answers to your most common questions

University of Calgary Campus

The Office of the Registrar issues transcripts for University of Calgary students and alumni.

Thanks for staying in touch! You can update your contact details via our online contact update form.

As long as you continue to login to your UCalgary email account at least once per year, your account will remain active indefinitely. Email accounts are automatically deleted if they aren’t accessed during a 12-month period. We regret that once an account has been deleted it cannot be reactivated nor can a replacement account be created.

Email accounts are administered and managed by Information Technologies.

The University of Calgary is deploying multi-factor authentication (MFA) to all faculty, staff, student and alumni email accounts.

Multi-factor authentication protects your account and your data from unauthorized access by requiring anyone with UCalgary credentials to present two methods of authentication:

  •     Something secret that you know:  your password
  •     Possession of a device known to the University:  typically, your mobile device

An alumni card is a UNICARD for alumni and is needed to access services such as book borrowing from the library, access to online journals, on-campus computers, and the Active Living gym on campus. It is available for all alumni for a $20 fee, $15 of which is added back onto the UNICARD for use on campus. 

The Campus Service Office which issues UNICARDS is located in the main lobby of International House and can be contacted at (403) 220-8300 or unicard@ucalgary.ca.  

Please note that while the University is closed during the COVID-19 pandemic, UNICARDS cannot be issued in person. However, you may contact the UNICARD office for a code to access the online library materials that are available to Alumni. 

Please visit our On-Campus Benefits page to learn more about the services and discounts available to alumni.

Alumni can access a select number of research databases and online journals through the university library. Due to the pricing structure of many online academic resources, it is cost prohibitive to extend access to all online databases and journals after graduation.

You can search for fellow UCalgary alumni who live locally by visiting the UCalgary alumni section on LinkedIn and searching for your city under ‘Where They Live’ to filter alumni by region.    

Please be sure to update your contact information to ensure that you receive invitations to UCalgary alumni events held in your area.